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Outfitting Your Lifestyle

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Shipping

 

General Info


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Holiday Season: due to the spike in orders and operational closures during the holiday season, this website and the carriers we use may experience some delays in processing and delivering orders. We'll do our best!

Recommended order-by dates for Christmas delivery:

  • Standard/Free Shipping: order by Fri Dec 16 noon Central
  • Expedited/Super Rush: order by Tues Dec 20 noon Central
  • Please visit our Christmas shipping page for more details
  • Orders placed the week of Christmas (Dec 19-22) may not be delivered on/before Christmas Eve
  • No orders will be processed or shipped on Fri Dec 23
  • Not all products/orders are able to be shipped expedited/super rush


We use the quickest carrier and method available for the merchandise ordered and the service level selected during checkout. Most orders will incur some shipping charge, with this charge being based on service level selected, weight, and destination of package. There may be products or orders that require additional handling fees. Sometimes we run specials for free shipping!

Farm & Home Supply proudly uses the U.S. Postal Service and UPS to ship orders. Most orders have some shipping charge. We may occasionally provide discounted or free shipping, such as during promotional events or for certain products such as gift cards. Final charges are based on variables such as weight, destination, and service level. Actual charges may vary by order and will be displayed during the checkout process.

We will ship orders using the carrier and service best suited to the contents and requested service timeframe. You have three options for shipping:

  • STANDARD: most deliveries arrive 2-7 business days after processing.
  • EXPEDITED: most deliveries arrive 2-4 business days after processing.
  • SUPER RUSH: most deliveries arrive 1-2 business days after processing.

We strive for same-day-as-order processing but it may be the next business day before your order is ready for carrier pickup. Cut-off time is noon Central, meaning orders placed after that time will typically be shipped the following business day. See the Carrier service maps for general time-in-transit until delivery are shown at bottom of this page.

The table below shows the base rate for our service regions and assumes the lowest tier for weight (0-25lbs). The shipping options, prices, and terms are subject to change without notice. Check this page regularly for updates. Certain products have higher shipping costs because of size/weight. Final shipping charges calculated during checkout.

The carriers are responsible for the handling, transfer, and delivery of your product once they receive it. Any issues concerning delivery dissatisfaction should be directed to the carrier that was tasked with the delivery of your product. We are not liable for issues resulting from the receipt, use, or shipping of a product. See our “Terms of Service” page for details.

If you haven't received your package, please first check the tracking information to confirm the status of your shipment. If it's still in transit you will have to wait until delivery or contact the carrier to arrange other pickup options. If the tracking shows the package as delivered but you have not received the package, please check around your property to ensure it wasn't placed behind/under something, was inadvertently moved, or placed in a location other than that specified on the tracking information. You should also check with neighbors to see if they received the order by mistake or have any information about the whereabouts.

If these steps have been completed and the package still cannot be located, please notify us and we will request assistance from the carrier responsible for delivery. The carrier will investigate the situation and try to track down the package. Unfortunately most packages are not located and a claim must be filed. This may take weeks. We will not re-ship the products or refund the order until a claim investigation has been completed. Depending on the situation, we may also request a police report be filed before a final resolution is completed.

Restrictions Overview


Our site only allows deliveries to addresses within the continental U.S. states, Alaska, Hawaii, and the District of Columbia - collectively known as “the U.S.” or “America.”

Not all products can be shipped to all addresses due to reasons such as carrier restrictions and local/state/federal laws. For example, we ship items to PO Boxes, but only through USPS. We can only ship to a single address (no split shipments). Also, certain products can only be shipped using ground services; ground-only products cannot be shipped to Alaska or Hawaii. Certain products cannot be shipped at all and are available for purchase only from a physical store.

There may be certain cases where we, at our sole discretion, will use a different carrier or method of delivery than the customer selected, or we may have to cancel a shipment altogether. We will attempt to notify you as soon as possible of learning of the issue.

Fulfillment Timeline


When an order is placed on the website you will receive an order confirmation email and our fulfillment team is notified of the new order. We pick the order and prepare it for shipment, usually the same business day. Once the order is properly packaged and labeled, you will receive an email notifying you of shipment. The carrier picks up the order and executes delivery. Actual time varies depending on day and time of order, order volume, and other business factors.

Delivery Timeline


You should expect to receive your order within the timeframes listed below. Note: the number of days listed is for the carrier to actually transport and deliver your order. Processing and packaging your order may take up to one or two business days.

During certain times of the year, such as around Thanksgiving, Christmas, and other holidays when normal operations are impacted, orders may take longer to be processed and delivered. Weather conditions, emergency events, and other conditions beyond the control of this site and our carriers may impact operations and result in delayed or cancelled orders. We make every effort to avoid delays and will communicate issues directly when necessary and possible.

Free Shipping


When we offer free shipping as a promotion the carrier and method used follows the standard option, meaning the most economical choice available to us as a company. Most orders will be delivered within 2-7 business days via ground-type services. Not all products qualify for free shipping due to size and/or weight. Additional restrictions may apply. Minor delays may occur during peak shipping seasons and holidays.

Base Rate Table (up to 25lbs)

 

Region + Service

Standard

(2-7 business days)

Expedited

(2-4 business days)

Super Rush

(1-2 business days)

1: IL, MO, IA, IN, KS

6.95

12.95

32.95

2: WI, MN, NE, OK, AR, KY, TN, OH, MI

8.95

13.95

36.95

3: CO, NM, TX, AL, MS, GA, WV, WY, ND, SD, LA

10.95

15.95

39.95

4: MT, ID, UT, AZ, NV, WA, OR, CA, ME, NH, VT, NY, MA, DE, RI, PA, MD, DC, VA, NC, SC, FL, CT, NJ,

12.95

19.95

50.95

5: AK, HI

16.95

30.95

N/A

Carrier Service Maps

(As of 01/07/2015 from the respective carrier. Subject to change without notice/update.)

UPS Ground Service Map (typical days for delivery once received by UPS)

UPS ground time in transit map.

 

USPS Priority Mail Service Map (typical days for delivery once received by USPS) *Alaksa and Hawaii are 3-day zones

USPS service map for priority mail