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Customer Support

Our customer support team is ready to assist you with questions you have about your experience using this website. We encourage email communications so conversations can be part of the support record, helping ensure the best level of service.

Online Customer Support hours are: 8-4:30pm Central, Monday-Friday via phone at 217-214-9448 (we cannot accept any orders/payment information over the phone). We may not be available on holidays and during special business events. Email responses may be made at any time on any day.

Company/Store Questions

If you have general questions about the company (including management), questions for our physical stores, or are interested in being a vendor, please email us at: info@farmandhomesupply.com. We try to respond within one to two business days.

You can also call 217-223-6970 and your call will be routed appropriately.

For a list of stores, their hours and contact info, please visit the Store Locations page.

Website Support Questions

Note: We are >NOT< part of nor affiliated with the following companies:

If you have questions about website orders, shipments (including returns/exchanges), navigating the website (including errors), and have other support issues, please use the contact us page or email us at: help@farmandhomesupply.com. We try to respond within one to two business days.

You can also call 217-214-9448 to speak with a website support professional. If you get voicemail please leave a detailed message and we'll return your call to resolve the situation.

*Important: When emailing or calling please have specific order information ready for our customer support team.

Quickly check order status and track shipments: Order Information

We also provide live chat support for your convenience. Our chat reps are generally available during store hours and can assist with simple product, website, and company/store related questions. Not all devices/browsers supported.

Account Questions

If you need to make changes to your account, such as password changes, address changes, and other customer-data edits, please visit the My Account page. Customer Support cannot make these changes and does not have access to your password.

Third Party Vendors

In the event you need to contact one of our third party partners, please visit their corporate website for contact info.

Product Warranty and Service

Refer to product documentation or contact the manufacturer in the event of warranty service. If you are simply unsatisfied with a product, you may be able to return the item for exchange or refund. Visit the Returns page for details.

Mailing Address

Our mailing address is:

Farm & Home Supply
Attn: E-Commerce Dept
4625 Broadway St
Quincy IL 62305

Store Locations: click here

Store Hours: click here