To Our Valued Farm & Home Supply Customers –
As our world continues to change, we felt it was important to update you, our customers, on additional steps we are taking to promote everyone’s safety, while continuing to provide the essential items and services you need to live your lives.
In addition to limiting store hours, continuing with enhanced cleaning procedures, installing sneeze & cough guards at all checkout lanes and promoting the mandatory social distancing amongst our associates and customers, we will be taking the following additional steps to help promote the safety of everyone in our stores.
- Customer traffic entering and exiting our stores will be done through separate entrances where possible.
- Traffic in the aisles of our stores will be one-way, meaning customers will shop in only one direction in any given aisle, while maintaining the required 6 feet of social distancing. We have installed directional arrows at the ends of each aisle to help aid in navigating our stores.
- All of our locations will begin limiting the number of customers inside the store at any given time. This will begin Monday, April 6th and continue until further notice. No more than 50 customers will be permitted inside the store at any time. There will be a Farm & Home associate at the entrance monitoring and assisting with these new requirements.
- While waiting to enter the store, we must ask everyone to maintain the required 6 feet of distance from your fellow shoppers. We have installed markings on the ground to assist with this requirement.
We understand this may be an inconvenience, but appreciate your understanding and willingness to help do your part. We all are in this together, and everyone can help to promote the health, safety and wellbeing of each other.
Farm & Home Supply is considered an essential retailer for the following reasons:
These excerpts are from Governor JB Pritzker’s Executive Order 2020-10, dated March 9, 2020.
- Stores that sell groceries and medicine. Grocery stores, pharmacies, certified farmers’ markets, farm and produce stands, supermarkets, convenience stores, and other establishments engaged in the retail sale of groceries, canned food, dry goods, frozen foods, fresh fruits and vegetables, pet supplies, fresh meats, fish, and poultry, alcoholic and non-alcoholic beverages, and other household consumer products (such as cleaning and personal care products). This includes stores that sell groceries, medicine, including medication not requiring a medical prescription, and also that sell other non-grocery products, and products necessary to maintaining the safety, sanitation and essential operation of residences and Essential Businesses and Operations.
- Food beverage and cannabis production and agriculture. Food and beverage manufacturing, production, processing, and cultivation, including farming, livestock, fishing, baking, and other production agriculture, including cultivation, marketing, production, and distribution of animals and goods for consumption; licensed medical and adult use cannabis dispensaries and licensed cannabis cultivation centers; and businesses that provide food, shelter, and other necessities of life for animals, including animal shelters, rescues, shelters, kennels, and adoption facilities.
- Hardware and supply stores. Hardware stores and businesses that sell electrical, plumbing, and heating material.
The state of Missouri has adopted the guidelines provided by the U.S. Department of Homeland Security, Cybersecurity & Infrastructure Security Agency (CISA). Those guidelines consist of the following Critical Infrastructure Workforce, and includes the following language in the areas of Food and Agriculture:
- Workers supporting groceries, pharmacies, convenience stores, and other retail (including unattended and vending) that sells human food, animal/pet food and pet supply, and beverage products, including retail customer support service and information technology support staff necessary for online orders, pickup and delivery.
- Farmers, farm workers, and agribusiness support services to include those employed in auction and sales; grain and oilseed handling, processing and distribution; animal food, feed, and ingredient production, packaging, and distribution; manufacturing, packaging, and distribution of veterinary drugs; truck delivery and transport; farm and fishery labor needed to produce our food supply domestically and for export.
- Employees and firms supporting the distribution of food, feed, and beverage and ingredients used in these products, including warehouse workers, vendor-managed inventory controllers and blockchain managers.
- Employees of companies engaged in the production, storage, transport, and distribution of chemicals, medicines, vaccines, and other substances used by the food and agriculture industry, including seeds, pesticides, herbicides, fertilizers, minerals, enrichments, and other agriculture production aids.
You can read more on the Guidance on the Essential Critical Infrastructure Workforce from the CISA by clicking here.
Our current store hours are 9 a.m. to 6 p.m., seven days a week.
These revised store hours give us a better opportunity to restock and clean our stores for both customers and associates prior to opening each day. In addition, they closely align with recommendations from the CDC to best manage business and public areas. These store hours will remain in effect until further notice. Our supply chain and distribution process continues to operate very well, however to best serve all involved, we feel these new store hours will benefit everyone.
Farm & Home Supply is dedicated to keeping our stores clean and maintaining a healthy environment for everyone. Because we have no way of knowing where merchandise goes once it’s sold from our stores, effective immediately, we will not be accepting returns or exchanges or issuing refunds or rain checks for merchandise until further notice. This is entirely for the safety of our employees and customers and we appreciate your understanding.
During this temporary suspension of returns and exchanges, our return policy will be amended so that the 90 day time frame for returns will not apply during this time. We will also temporarily stop issuing rain checks for products that are out of stock due to high demand and limited stock. We will notify everyone immediately once this temporary refund policy is lifted.
As a valued customer, we want to be sure you’re informed of the steps we are taking to keep our customers and associates safe and our store locations and facilities clean as we all face the impact of the Coronavirus. The safety of our customers and associates always comes first.
Our priority is keeping our stores open, clean, well-stocked and ready to provide the items and service that our customers have come to expect. We are following guidance from both the Centers for Disease Control and the World Health Organization and have taken the following precautions:
- Frequently cleaning restrooms, work stations, shopping carts, baskets and other commonly used areas.
- Working with our supplier partners to replenish cleaning and health related products more quickly while seeking new sources for these products to avoid out-of-stock situations wherever possible in the stores.
- Encouraging all our associates to monitor their own health and take necessary steps to see a doctor if they feel ill. We are also asking our associates to stay home if they, or anyone in their home, is sick.
- Suspended all airline business travel for all of our associates until further notice.
Our business is centered around our customers, associates and the communities we serve and do business in. We continue to closely monitor the situation and will do everything we can to protect you, your family, and our associates. We look forwarding to seeing you in our stores and we will get through this together!
If you have additional questions, please reach out to us via email at firstname.lastname@example.org